Mechanism

Receipt of Complaint: Upon receiving a grievance, the committee will acknowledge receipt within 5 working days.

Initial Review: The committee will review the grievance to determine its validity and the need for further investigation.

Investigation: A thorough investigation will be conducted to gather all relevant information and understand the issue.

Hearing: If necessary, the committee will set a date for a hearing, which will be communicated to the complainant. The complainant may present their case in person or submit written statements.

Resolution: The committee will provide a resolution within 30 working days of receiving the grievance. The resolution will be communicated to the complainant along with any recommendations for corrective action.

Follow-up: The committee will follow up with the complainant to ensure the resolution has been implemented and the issue satisfactorily addressed.

By adhering to these guidelines, the Grievance Redressal Committee at Aurora University ensures a fair, transparent, and effective process for addressing and resolving grievances, promoting a positive and supportive campus environment.